Thursday, 27 March 2008

Avaya Unveils Software for Real-Time Communication.

Avaya this week introduced Intelligent Presence, a new software that uses presence-based and real-time communications to drive greater precision, speed and collaboration.

The software apparently works such that it collects and integrates presence information from multiple sources for a richer view of a worker’s status that can be supplied to both individuals and business applications to improve collaboration and business execution.

This helps to solve the challenge of integrating diverse sources of presence information from different vendor platforms using multiple protocols.

Intelligent Presence aggregates telephony, desktop and application presence information from Avaya and third party sources, such as those from Microsoft, IBM and others, and bridges industry standard protocols including SIP/SIMPLE and XMPP. This multi-vendor, multi-protocol support provides a more holistic view of the employee’s presence and more accurate contact between employees, customers, partners and suppliers which can be useful in supporting presence-aware applications.

“Intelligent Presence will power real-time business communications – eliminating barriers to responsiveness such as location, time of day, type of network, platform, channel or device,” said James Haensly, Vice President of Strategy, Asia Pacific, Avaya.

“Avaya Intelligent Presence is at the heart of enabling presence-aware communications and applications that bring new levels of collaboration among workers and competitive advantage for businesses.”

Avaya Intelligent Presence will be available in the second quarter this year and included within the Unified Communications Standard Edition and supported with Avaya one-X™ clients and endpoints, including one-X Portal, one-X Communicator and one-X Deskphones.

It will also integrate with Microsoft Office Communicator and later on with IBM Lotus Sametime and Microsoft Exchange.